Genome now answers your questions in real-time

Genome now answers your questions in real-time

We understand that you might have questions about Genome and its services while browsing our website. That’s why we launched an online chat, where you can communicate with our support team in real-time.

You can find the chat in the right lower corner of Genome’s main page, as well as in IBAN accountMoney transfersMerchantReferralPricing, and Support sections. 


Open an account

in Genome online

Get Started

To start using the chat, enter your name, e-mail address, and a message itself that might include questions and suggestions regarding Genome services. Our support consultant will get back to you within minutes during working hours on weekdays. 

If it is a weekend and our support team won’t answer you in the chat right off – don’t worry, just leave your e-mail address and we will write you back as soon as possible.  

Don’t hesitate to talk to us, as your feedback helps us to shape Genome and improve its services. And lately, it’s showing more than ever, as Genome got into the shortlist of EGR B2B Awards in Innovation in payments solution category. Find out more about the Awards in this blog post.