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The personal wallet features: top up and transfers
So, you now have a personal wallet within Genome; what’s next? By the way, if you have any issues applying, check out our tutorial on how to start a personal account.
After the wallet opening, the first thing you need to know is how to top up your account and send money to other users.
The top up
Press the plus sign under the “top up” title on the dashboard.
From there, you can top up your account using a bank card. Choose the new card option and fill in the card number, expiry date, CVV2/CVC2, cardholder name, and the amount. You can tick the “save the card for future use” box to keep the card used among saved ones.
Also, this section contains all the necessary account details: your IBAN, SWIFT number, FIC, the account owner and their address, as well as the bank issuer and its address. If anyone wants to send you a SEPA bank transfer – share said details.
Click on the right-pointing arrow under the “send” title on your dashboard.
Here, you have three options: send money to a particular bank account, another Genome user, or your account. Let’s take a look at all of them:
Bank account transfers
These allow sending funds to people with accounts at other banks and financial institutions.
To make a transfer, you first need to choose the beneficiary type – personal (if you send money to an individual) or business (sending money to a particular company).
Then, fill in the beneficiary’s name, account number or IBAN, amount, and payment description. The SWIFT code is filled in automatically. Also, please enter the beneficiary’s country, city, and address, choose the payment date.
Please note: these transfers are only available for users within the SEPA zone. If you need to constantly send money to a friend or a family member that lives outside the zone, there is a solution. They can start a personal wallet within Genome as well so that you can send funds to them instantly. More on that – below.
Instant transfers (between Genome users)
These allow sending money within minutes to other Genome users and require minimum information.
To proceed, fill in one of the following things about the beneficiary:
Enter the amount and the payment description, and you are all set – the money will reach the receiver in minutes.
Transfers to your accounts
Before describing this option, note that your first account within a wallet will be in EUR. If you need accounts in USD or GBP, you can easily add them to the dashboard. You will see a plus sign near the “personal accounts” section, click on it. There, choose the preferred currency for the account and add it within seconds. You can have up to 5 accounts in each currency: EUR, GBP, USD.
So, when you have more than one account, you can transfer funds between them.
First of all, choose accounts you send money from and to. Then, enter the amount – below the field, you will see the exchange rates. Once you click send, the funds will arrive in your other account.
These are the main things to know regarding top-ups and transfers. If you have any issues during these processes, you can:
Go to the help center section in the left corner of your dashboard. There we gathered answers to the most common FAQs;
Contact your support manager directly via the live chat button in the right corner of the page;
Money transfers are one of the first features you look for when choosing a financial provider. So, it was crucial for our team at Genome to design and offer you the most essential and convenient options for sending funds. Let’s go over our money-transferring services and answer your questions about our features. Where to find Genome’s transfers? You can access all Genome’s transfer options from the main dashboard. If you use the web version, the Transfers section will be in the left-side menu. And for the app users, the Transfers section is situated below, between the icons for the Dashboard
Not so long ago, the Genome team published a blog dedicated to our virtual and physical cards and contactless payment features. And, as promised, it’s time for part two of the topic. This time, we will focus more on the card features within Genome. Learn what you can do with your cards in this blog. Card activation Now, before using the card’s services, note that your virtual card is activated within 5 minutes after you order it. The same applies to your physical card if you want to use it for online payments. To activate your physical card for contactless
One of the main goals of Genome’s team is to make financial services as accessible and user-friendly as possible. And we commit to this goal completely. That’s why you are now reading this article, as we wanted to clarify some of the questions you might have regarding our cards. This topic is actually pretty vast, and we will break it into several parts. So be on the lookout for part two pretty soon! How to order Genome cards? Genome provides virtual and physical debit Visa cards for personal and business wallet owners. Virtual cards can be used for online and
Genome’s team continues publishing tutorials for you to use Genome more effectively and answer any questions that may arise. This time we are dedicating a blog to transfer limits for personal and business wallets. Read on to find out more. What are your basic transfer limits? Once you start a wallet inside Genome, you have a basic limit for incoming and outgoing transfers. You can easily increase the limits. For personal wallets, the basic limit is 1000 EUR for the incoming and 1000 EUR for the outgoing payments. Please note that this basic limit is yearly. But if you raise